January 09, 2019


John Tyler Community College Campus

800 Charter Colony Parkway

Midlothian, VA 23114

Contact Hours



By attending this dynamic workshop you will learn the basic principles of communication and receive useful tips on how communication works; effective listening techniques, seeing things from a different perspective, and handling difficult people and situations. Attendees will participate in individual and group exercises designed to provide practice with some of the communication principles presented. You will leave this workshop with some new ideas to try!

Upon completion of the class, attendees should be able to:

  • Identify the parts of the communication process and their importance
  • Identify communication/personality types
  • Identify and deliver clear messages
  • Recognize the positive impact of active listening and body language on communication
  • Change the tone of a message to fit the situation
  • Manage conflict professionally
  • Provide effective customer services through learning different communication skills


Kim Carr

Kim Carr has over twenty-years of practical experience in the areas of communication, public relations, event planning, and outreach. Kim holds a Bachelor of Science in journalism with a concentration in advertising and a minor in psychology from West Virginia University. Additionally, Kim holds a Master of Arts in counseling and is a certified facilitator of the Franklin Covey Seven Habits of Highly Effective People training.

Kim has been with the West Virginia Local Technical Assistance Program (LTAP) for the past eighteen years, which has allowed her to learn a lot about the world of public works and some of the common communication challenges. Kim enjoys helping others strengthen their communication skills.

Who Should Attend

This class should be of interest to just about everyone! Past course participants have included: managers, supervisors, laborers, law enforcement, clerical staff, engineers, and public works directors.

Registration and Payment

The following registration fees cover the session, all course materials and meals:

Local Government: $75.00
State/Federal: $125.00
Private Industry: $300.00

Click here for UVA TTA's general registration information, cancellation policy, and refund policy. UVA TTA accepts the following credit cards: American Express, VISA, MasterCard, and Discover. Credit card information cannot be taken over the phone. Alternatively, after registering you can print out a voucher to send in with your payment. After you have completed the transaction you will receive an automatically generated email confirming registration and payment if applicable. Final confirmation and instructions will be sent out during the week prior to the class date.

Don't have access to a computer?
to get a paper registration form (PDF). Print it out, complete it, and email, mail or FAX it to our office following the instructions on the form. Include your check or government purchase order with your registration form.Please note that emailed or faxed-in registration forms will be considered as a "provisional booking" until payment is received.For more information, call our office at (434) 982-2897, fax at (434) 982-2856 or email uva-tta@virginia.edu